Elmore is committed to ensuring your privacy

Introduction: Elmore Community Services is committed to protecting your privacy. This Privacy Statement outlines our practices regarding the collection, use, and protection of personal information we receive from visitors to our website.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services or interact with our website. This may include:

• Name and contact details (email, phone number, address)

• Information related to the service you are seeking

• Any other information you choose to provide through forms on our website

Use of Information

The information we collect is used to:

• Provide, operate, and maintain our services

• Improve, personalise, and expand our services

• Understand and analyse how you use our services

• Communicate with you, either directly or through one of our partners, for customer service, updates, and other informational purposes

• Send you emails

Data Sharing

We do not share your personal information with third parties except as necessary to provide our services or as required by law. This includes sharing information with our partners, third-party service providers, and when necessary, with government entities.

Data Security

We prioritise the security of your data and implement appropriate physical, technical, and administrative measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at [contact information].

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page. You are advised to review this Privacy Statement periodically for any changes.

Contact Us

If you have any questions about this Privacy Statement, please contact us at:

info@elmorecommunityservices.org.uk 

Elmore Community Services, 213 Barns Road, Oxford, OX4 3UT 

Client Privacy Statement 

Preservation of your privacy is important to Elmore Community Services, and we are committed to letting you know how we use your personal information and to using your data responsibly. 

References to “we”, “us”, or “our” in this Privacy Policy are references to Elmore Community Services, Registered Charity No. 1090616.  

Information about you 

We will collect information from you when you make an enquiry about our services, or when another organisation or person refers you to our services. This information may include your name, title, telephone numbers, address or living situation, email address, date of birth, gender, marital status, information about your mental health or physical disability and details of any offending history.  

Our use of this information 

Any personal information will only be used to process your requests, to provide you with our services, and to provide you with information relating to our services and any other services which we think you may be interested in.  

We will usually only share your information with other agencies if it is relevant to your enquiry and we have obtained your consent. When we first meet with you we will ask you to complete a confidentiality waiver to say which other people you are happy for us to talk to. This agreement will be reviewed with you regularly, and you can choose to withdraw consent at any time.  

There are some circumstances in which we will share your information, even if you have not given us your permission to do so. These are: 

• When there is a serious risk to you or to other people.  

• When there is a legal requirement to share information, such as a serious crime, or a child protection issue. 

• When we have not seen you or been able to contact you for an unusual length of time.  

Some of our contracts require us to share information about your case with the commissioners for monitoring purposes. If you are working with us under one of these contracts, we will let you know when you start working with us what information we are required to share.  

We regularly attend meetings with other agencies where your case may be discussed, this is to ensure that people are receiving the best possible service. Information shared in these forums will be kept to a minimum, and you can choose whether your information is shared in this way.  

Security 

We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. Your information will be stored in the office either on a secure database or in paper files which are kept locked away. If we transfer your information to other services, or take your information out of the office, this will be done securely.  

We will only keep your information for as long as we need it. This will be for a number of years after we stop working with you, and will be decided by the requirements of our contracts.  

Subject Access Requests 

You have the right to access the information that we hold about you. This will usually be free of charge, and we will usually provide this information within one month. Requests that are more complex may take longer. Please contact us to request access to your information.  

Complaints  

If you are unhappy with the way that we have handled your information, please tell us and we will try to put this right. If you are still unhappy you can raise your case with the Information Commissioners Office on 0303 123 1113 or at https://ico.org.uk/concerns/ 

Other information 

If you would like us to correct or update any information, or if you would like information deleted from our records, then please contact us.  

This privacy policy may be updated from time to time, so please check it periodically. 

If you have any questions, please contact us at:

info@elmorecommunityservices.org.uk 

Elmore Community Services, 213 Barns Road, Oxford, OX4 3UT