Our Values
Our values were co-produced with our staff and influence everything we do. From our work supporting clients, to how we treat our staff and the way we work in partnership, each value is central to the culture of our organisation.
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Bespoke
We respond with creativity and flexibility to people’s needs and circumstances and support them to achieve the things that matter to them (not what others may want them to achieve). Elmore provides the right support - no matter how big the challenge or how small our control and influence.
Non-judgmental
We never judge people because we believe in treating everyone with dignity and humanity, and encourage others to do the same.
Tenacious
We won’t give up on clients, supporting them to expand their options, opportunities, and choices. We always raise issues that may be uncomfortable through a problem-solving approach.
Integrity
We are honest with ourselves and those we work alongside, forming authentic relationships as a result. Elmore is a trusted service provider, partner, and respected relationship builder with other agencies to ensure people get the right support when they need it.
Empowering
We think outside the box to support people to increase their sense of control over all areas of their lives. We find new ways to help people to increase their sense of self-determination and hold the hope until they can feel hopeful about their own future.
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To hold the hope for people, supporting and standing alongside them, so that they know they aren’t on their own and feel empowered to look to the future.
To provide clients with the tools and support they need to achieve their potential and facilitate other services to support people and close the gaps that they might fall through.
To help eliminate exploitation and increase understanding about people’s needs and hopes.
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Everyone is treated with dignity and humanity and feels able to look to the future with hope.
Society meets the human needs we all share and becomes stronger as a result.
Services are sufficiently funded to flexibly engage and support people with complex needs, mental ill health, a lack of shelter, and trauma because of domestic abuse, sexual violence, and exploitation.
Nobody feels pushed to the brink by the pressures in their lives.
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Along with all organisations in the Oxfordshire Mental Health Partnership, we are committed to treating everyone with dignity, respect and fairness. Racism harms people, damages mental health and creates barriers to support, recovery and opportunity. It has no place in our organisations, services or wider systems.
We will not be passive about racism. We will actively challenge it, tackle inequality and use our shared influence to improve racial equality across mental health and community services in the Oxfordshire Mental Health Partnership.
We want our colleagues, the people we support and our partners to feel safe, included and welcome. We will build a culture where racial equality is part of everyday practice and where people from all backgrounds can thrive.
We will:
Celebrate diversity, value inclusion and promote equity in everything we do.
Make sure our services are fair, compassionate and respectful.
Listen to racialised colleagues, the people we support and local communities, and act on what we hear.
Challenge racism and address the systems that allow inequality to continue.
Hold ourselves and each other to account, while creating space to learn and improve.
Remove barriers so race does not affect the quality of support, opportunities or outcomes people experience.
Work as true partners by sharing learning, building on good practice and taking action together.
Our aim is clear: everyone who comes into contact with our partnership should feel seen, heard, valued and empowered. Racial equality must be part of everyday life, not just a statement of intent.