Complex Needs Floating Support

About Elmore’s Complex Needs Floating Support

We support people with complex needs who do not fit easily into other services to stabilise their lives and access services. Our complex needs floating support service has been evaluated in an independent evaluation.

Funded through the Oxfordshire Mental Health Partnership and by Oxfordshire County Council, we provide practical support, link people up to services, and emotional support—helping people to gain self-confidence and independence.

Commissioned through and in partnership with:

 
 
 

    • Anyone aged 18–65 in Oxfordshire, registered with an Oxfordshire GP, and having severe and enduring mental health needs

    • Anyone with complex and multiple needs—this may include mental and physical health, finances, accommodation, substance use, learning needs and vulnerabilities

    • You do not need to be in some form of stable accommodation and may be homeless or sofa surfing, for example

    • Improving mental wellbeing and enabling recovery

    • Confidence building and improving self-esteem

    • Providing support around housing, money, benefits, or debt

    • Providing support and tools to enable you to build links within your local community to prevent isolation and loneliness

    • Acting as an advocate to ensure your voice is heard

    • Providing information and assistance to enable you to be a part of your local communities, including employment, education, volunteering and training opportunities

    • Working with you to help you learn or improve practical life skills

    • Supporting you to make positive and healthy choices about lifestyle such as exercise, healthy eating, stopping smoking

    • Supporting you at court hearings, assessments, and tribunals

    • A lead worker would meet with you regularly (normally fortnightly) and help you to identify the goals you want support with

    • Support will be very broad and does not need to focus on any one area, but it could include help with accessing medical services, applying for benefits, resolving issues with your accommodation, and/or supporting and advocating on your behalf at a range of meetings such as Child Protection Conferences

  • If you would like to refer yourself, or someone else, to the Complex Needs service, please download the form in the green box below. Then open the form (you may have to click "Enable editing"), fill in as much information as possible and send, via email, to CNMHreferrals@elmore.org.uk. Alternatively, please contact 01865 200130, during office hours, and we can process you referral over the phone.

Complex Needs Referral Form

Watch our videos for more information:

In this video, our Floating Support caseworker, Cesca, explains the meaning of the term ‘complex needs’.

In this video, our Floating Support caseworker, Enas, explains who the service supports, the areas we cover, and how you can get in touch for help.

In this video, our Floating Support caseworker, Enas, explains our Floating Support service.

In this video, our Floating Support caseworker, Enas, explains what the early stages of our Floating Support Service might look like.

In this video, our Floating Support caseworker, Cesca, explains what client appointments might entail.

Download our Research
Listen to our Podcasts