Service Manager
Hours, Salary, and Location
Job Title: Service Manager: Domestic Abuse Service [AG1]
Organisation: Elmore Community Services
Hours: 22.5 hour per week[AG2]
Reports To: CEO
Salary: £43,135 Pro rata
Contract: 12 months maternity cover
Pension: Employers’ pension contribution rising to 5% on completion of probationary period.
Location: Elmore Community Services, 213 Barns Road, Cowley, Oxford OX4 3UT
The Purpose of your Role
Elmore started in 1989 working with people with complex needs and mental ill health who do not easily fit into the remit of agencies in Oxfordshire. Elmore is seen as a leading expert in working with individuals falling through the gaps of existing services by using an assertive outreach model, and our supportive team approach to help people improve their lives and integrate into the community.
In this role you will be the strategic and operational lead for a range of client services, ensuring that Elmore delivers high quality support to clients in line with our service agreements and contracts. You will work with colleagues to identify growth opportunities and develop new services. You will assure the quality of Elmore’s service delivery for all users of our services, staff and trustees, whilst developing innovative ways of working and means of service delivery. You will support the involvement of service users in the design and development of services.
This role is part of Elmore’s Leadership Team and will, from time to time, entail deputising for the Chief Executive Officer where needed.
Key Responsibilities
With significant experience of managing projects and introducing change, you will lead your services to deliver effective and innovative support for a range of adults with complex, multiple needs. As part of the Leadership Team, you will work with colleagues on a broad range of issues that relate to the successful running of Elmore Community Services. The following list is not definitive, but will include:
In relation to your specific services and contracts:
· Providing leadership of services to ensure that service delivery is effective, of high quality and meets contractual requirements
· To encourage and motivate high performing teams, ensuring effective supervision and opportunities for team development and growth for all
· To oversee and/or lead on HR processes and best practice in line with Elmore’s policies and procedures in collaboration with the Head of HR
· To actively manage risk effectively and oversee the delivery of safe service provision for all areas of operation
· To act as Deputy Safeguarding Lead for your services and collaborate with other Service Managers and the CEO to ensure high standards around Safeguarding
· To enable team meetings; listening and responding to concerns and encouraging open and honest communication
· To lead on the monitoring and evaluation requirements for each of your services in line with commissioner requirements
· To manage your services’ budgets and be accountable for expenditure, providing monitoring and information where required
· Coordination of management and staff to support own services and wider Elmore organisational needs
· To ensure a high level of accountability with Elmore’s Board of Trustees through submitting reports and attending meetings as required
· Strengthen Elmore’s service delivery within relevant partnerships (for example, the Oxfordshire Mental Health Partnership, Community Mental Health Framework and Oxfordshire Homelessness Alliance)
In relation to the development and growth of Elmore Community Services:
· Build strong external partnerships and opportunities for collaboration
· Work with colleagues to bid for new contracts and roll out new services or a new element of an existing service
· Work with colleagues to champion the needs of service users and communities.
· Ensure that service user involvement and lived experience are embedded in all aspects of service development and delivery.
· Work with the CEO and Board of Trustees to develop a strong strategy and vision for the organisation
· Work with the Leadership Team to develop effective policies, processes and systems to enable staff to be effective in their roles, meet challenges and resolve problems, such as:
o Quality assurance systems
o Budgeting, to achieve financial stability and opportunities for improvement
o Positive internal communication
o Enhance resilience and wellbeing of all staff
o Ensure that high standards of information management and data collection are met throughout all provision
· Work with colleagues to develop collaborative approaches amongst staff
o Share the leadership of routine meetings, ensuring that actions are taken forward
o Participate in the planning and delivery of successful whole-organisation events
· Continue your professional development by actively participating in regular supervision sessions and annual appraisals and attending and completing relevant training as agreed by your line manager
And any other duties as reasonably required in line with skills, knowledge and experience and to contribute to Elmore’s wider success, as required by the CEO.
Person Specification
Experience:
1. Significant experience of providing support/care/treatment to help people change their lives in at least two of the following areas: mental health, complex needs, substance misuse, homelessness, domestic violence, working with perpetrators, offending or anti-social behaviour
2. At least 3 years’ experience in a management or leadership role
3. Experience of establishing services and delivering change
4. Experience of liaising with statutory and voluntary sector care agencies
5. Experience of monitoring and reporting on contracts
Skills and Abilities:
Ability to organise a varied and demanding workload and to work on own initiative
Effective people management skills, including the ability to collaborate and lead through change
Ability to challenge the way things are and find better alternatives, and to influence others to adopt proposals and implement solutions
Ability to design operational systems appropriate to our organisational objectives and ethos
Confidence with numbers and spreadsheets, for drafting and managing budgets, analysing data, reviewing records, and creating reports.
Good time management and ability to meet deadlines
Strong verbal and written communication skills, and ability to write reports
Willingness to work with others and respect their views, internally, externally including with frontline staff and senior commissioners.
Clear understanding of the issues faced by people with complex support needs, personality disorders and trauma, and knowledge of other services that Elmore clients may need support to access
Thorough working knowledge of adult and child safeguarding issues and the roles and responsibilities of relevant agencies
Awareness of legislation relevant to the client group (such as the Mental Health Act, Mental Capacity Act, the Care Act, data protection, homelessness legislation etc) and staying updated about relevant changes in legislation
Values:
17. Commitment to the ideals of quality and fairness in delivering support to vulnerable people, and the meaningful involvement of service users
18. Good understanding of the principles of equality and diversity and how to apply them in our context
The post-holder must be eligible to work in the UK, and appointment is subject to satisfactory DBS check. It is desirable that the post-holder is a car driver with a full license and access to vehicle for work use.
How to Apply
If this sounds like the right role and organisation for you, we welcome an application. Application is by way of a CV and a Supporting Statement addressing the specific points in the person specification.
It is very important that you say why you meet each point by using examples, not simply stating that you have the experience. For example, instead of just saying you have effective people management skills, please tell us what this experience is and give examples to prove your point.
Elmore is committed to ensuring equal opportunities for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation, and marital status. Elmore treats all clients with respect and dignity, aiming to tailor support to individual needs and preferences. We constantly strive to involve service users in planning and evaluating our services.
[AG1]Want to be clear here
[AG2]Could consider up to 30 based on candidate - what wording have we used before when flexible on no. hours (i.e. for admin)